Our area of expertise is covering:
What we do:
All our services are tailor-made, interactive, inspirational & motivational.
Our clients are in various industries & businesses such as airport, airline, automotive, banking, finance, hospital, hotel, law firm, medical, restaurant, retail, Spa, wellness and also superyacht.
They are in Azerbaijan, Belgium, Latvia, Luxembourg, Russia, Slovenia, Togo, Tunisia, the UK, Ukraine.
What makes us unique is that we are sharing examples of best practices related to customer service in five star hotels in which we have acted as the conductor, leading the team towards excellence.
Do you want to know more about our experience ?
Service excellence & customer experience
Discover & learn how to improve the satisfaction & the loyalty of your clients.
We share the ingredients of our recipe for success to make your clients happy, satisfied & loyal, based on our successful experience in the five star hotels which we have managed.
We run role plays covering the fundamental elements of a five star service, always in line with your daily working environment & tasks.
Here is a excerpt of the agenda :
Product & service improvement
Discover & learn how to improve the quality of your product by implementing service standards.
Current mission on improving the guest experience during breakfast in a hotel group.
Business etiquette & good manners
The objective of the training is to discover & learn how to engage & develop your professional networking.
The training is articulated around role plays with my ABC’s of good manners.
Here is an excerpt of the agenda :
B business cards
Sales excellence & presentation skills
The objective of the training is to learn the tools & the techniques to make an excellent sales call, turn more prospects into clients, nurture the commercial relationships with your clients and thus improve your revenue. We cover multiple aspects of the sales process.
Here is an excerpt :
First we listen to your training needs & we understand your challenges to ensure we meet your expectations & your quality objectives.
The key aspects of our methodology are :
Would you like to know who our clients are ? And what they say about us ? Please click here !
Contact us to discover how we can help you ! Thank you for contacting us.