11. December 2022
How a hotelier can inspire a group of managers in the finance industry on improving the satisfaction of their clients through examples of "A Five Star Service in a Five Star Hotel which is Managed in Style".
11. December 2022
Comment améliorer l'expérience client lors du test drive?
Partenariat avec Kalepa.
Ma méthode consiste à se mettre à la place des clients. L'équipe a identifié des éléments de langage pour personnaliser sa communication selon le profil de leur client.
#serviceclient #experienceclient
25. October 2021
The lessons of a refreshing training on service excellence at the Kiev International Airport.
10. July 2020
Comment la Covid-19 transforme l'accueil des clients dans la banque?
Sept conseils d'un hôtelier pour améliorer l'accueil des clients dans la banque.
25. June 2020
How to combine the customer centricity with the sanitary measures ? How to provide a fond and authentic welcome with a distance and a protective equipment ?
15. June 2020
How to combine the customer centricity with the sanitary measures ? How to provide a fond and authentic welcome with a distance and a protective equipment ?
01. June 2020
As a five star Hotel Manager, I have developed my recipe to provide an authentic client experience. I am delighted to share with you here the eleven ingredients of this recipe.
My ingredients apply to the service industry including financial & banking sector, airline, hospitality, spa, retail, automotive, medical…